Articles & Editorials

In addition to producing our Training and Communications animations, ToonUp Coach's executive team has also written several articles which have appeared in a variety of magazines, trade journals, periodicals, and a host of websites.  Here are a few recent articles focused on recruiting, training, and keeping good employees...

Authored by Raymond Hansell, ToonUp Coach Chairman Would You Get an Award For The Way You Reward? Do You Remind 'em Before You Remove 'em? Do You Train 'em or Brain 'em

Do You Thank 'em or Spank 'em?   Who's Picking Who?   Meet and Greet Versus Trick or Treat

Authored by MarySue Lucci, ToonUp Coach President Customer Service Burnout Absenteeism

Authored by Sharon Palm Adapting to Change Office Etiquette

Additional Articles

The face of the Call Center business is changing Effective Ways to Motivate Employees Laugh and the Work-World Laughs With You Make Your Feedback Constructive, Not Combative Workplace Communication - Is Your Language Clean Workplace Communication 201: It's What You Say AND How You Say It "Sing Like Sinatra" Top Consultant Advises Sales and Customer Service Script Users

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