Articles & Editorials

ToonUp Coach Editorials

In addition to producing our Training and Communications animations, ToonUp Coach's executive team has also written several articles which have appeared in a variety of magazines, trade journals, periodicals, and a host of websites.  Here are a few recent articles focused on recruiting, training, and keeping good employees...

Authored by Raymond Hansell, ToonUp Coach Chairman

Would You Get an Award
For The Way You Reward?
Do You Remind 'em Before
You Remove 'em?

Do You Train 'em or Brain 'em
Do You Thank 'em or Spank 'em?
Who's Picking Who?
Meet and Greet Versus Trick or Treat

Authored by MarySue Lucci, ToonUp Coach President

Customer Service Burnout

Authored by Sharon Palm

Adapting to Change
Office Etiquette

Additional Articles

The face of the Call Center business is changing
Effective Ways to Motivate Employees
Laugh and the Work-World Laughs With You
Make Your Feedback Constructive, Not Combative
Workplace Communication - Is Your Language Clean
Workplace Communication 201: It's What You Say AND How You Say It
"Sing Like Sinatra" Top Consultant Advises Sales and Customer Service Script Users

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