White Papers

White Paper #1

 
Title: "Funny Business is No Laughing Matter"
Author: Mike Halbert / Management Consultant
Bio:
As a major consultant to nationally known companies like AT&T, DuPont, and Traveller, Mike has taught at Wharton School as well as lectured on the subject of Humor in the Workplace. However, he is also not beyond putting on a red nose to brighten up the lives of children at Philadelphia hospitals.
Synopsis: This white paper provides an overview of the current uses of humor in America's workplace. It outlines the values and the extent of Humor's role in corporate training and communication as well as the appropriateness of various approaches to humor now being offered by providers including ToonUp Coach.
Value to the Reader: Provides executives with a broader understanding of the extent of how companies are very currently using humor to enhance morale and reduce turnover.
 

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White Paper #2

 
Title: "Corporate Communications Meets the 21st Century"
Author: Rance Fasolt / Strategic Business Consultant
Bio:
Rance Fasoldt is a strategic business consultant. He joined AT&T in 1995 designing and implementing data networks and Internet solutions. He worked previously for Computer Sciences Corporation, ADP Network Services and IBM. He has an MBA from Wharton and Master of Engineering degree from the University of Pennsylvania.
Synopsis: This paper portrays the major shifts in technology over the past 10-15 years that have impacted the ways corporate America communicates and trains their employee population. It highlights ToonUp Coach's proprietary products to illustrate how new products are emerging to deal with the new paradigms of corporate communications.
Value to the Reader: Provides reader with a fuller picture of how new technologies have created new alternatives to safely and securely enhance corporate training and communications.
 

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White Paper #3

 
Title: "The Perils and Possibilities of Creating a Positive Work Environment"
Author: Raymond J. Hansell & MarySue Lucci
Bio:
The Co-founders of ToonUp Coach, Ray Hansell and MarySue Lucci both have been very involved with corporate training and communication for over 30 years and includes the insight of training thousands of employees at their international call center company (RMH Teleservices). Both have incorporated humor in their training programs in order to effectively open up minds and ease the tension surrounding modifying behavior.
Synopsis: This paper outlines the vision of the Founders of ToonUp Coach and the context of how their proprietary products support that vision for creating a positive work environment, as well as, the implied benefits that await companies willing to take this approach. The Founders also provide insight from their experience as C-level executives at a multi national company with thousands of employees.
Value to the Reader: Provides a general context for the use of animated products as they relate to the Founders experience in running an international call center with thousands of employees located in dozens of operating centers, and how these products help large corporations committed to enhance morale and improve productivity.
 

If you are interested in a printable form of this white paper,
please fill out this form.

White Paper #4

 
Title: "ToonUps® Bridge the Gap in Customer Service Training"
Author: Sharon Grand
Bio:
Since 1995, Sharon Palm, Direct Marketing Consultant for Grand Communications, has provided direct marketing and training solutions to national corporate clients such as Advanta, Discover Card, Commerce Bank, Citizens Telecom, Progressive Insurance and CapMark Financial. Based outside of Philadelphia, PA, Sharon helps businesses achieve success through assertive and creative training strategies. Services include training implementation, script development, performance monitoring and account management. Prior to her consulting practice, Sharon received a Bachelor of Arts Degree in Marketing and Communications from Temple University and worked for over a decade as Trainer and Marketing Director for a Top 25 National Telemarketing Service Bureau.
Synopsis: This paper provides an overview of the use of ToonUp® animations as an effective training and remediation tool within call center and customer service environments, offering creative solutions to corporate trainers to improve quality and results, without negatively impacting production time, and workplace morale.
Value to the Reader: Provides reader an appreciation for the value of using animations to remediate training issues and improve behaviors in order to maximize productivity and enhance morale.
 

If you are interested in a printable form of this white paper,
please fill out this form.