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Get a Free Sample of this ToonUp
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ToonUp Coach Customer Service Package
Customer Service Training That's Fun and Effective
Customer service training is most effective when employees are engaged, and the best way to encourage participation and retention is with customer service presentations that are anything but boring.
Our ToonUps, use humorous animations to cover a variety of issues in a way that's both enjoyable and memorable; employees can laugh at the humor presented in the cartoons, but still take away the valuable customer service training tips the ToonUps demonstrate.
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- Add Power to your PowerPoints!
- Add Excitement to your Emails!
- Add Interest to your Intranet!
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Calming the Customer
"Big Bang"
Difficult Caller
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Empathy
"Bridal Shower"
Difficult Caller
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Taking Responsibility
"Close Enough"
Quality
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Customer Appreciation
"Coconuts"
Customer Care
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Responsiveness
"Coffee"
Customer Care
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Apathy
"Customer Desert"
Customer Care
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Follow Through
"Dropping the Ball"
Servicing the Customer
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Striking a Balance
"Equalizer"
Communication Skills
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Validating
"Flea Caller"
Difficult Caller
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Attention to Details
"Grand Opening"
Quality
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Speaking with Food
"Gumming Up the Works"
Communication Skills
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Using Slang
"Hot Rod"
Communication Skills
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Speaking Clearly
"How to Bee"
Communication Skills
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Getting Involved
"Inspirational Mug"
Quality
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Customers Count on You
"Lifesaver"
Customer Care
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Insincere Tone of Voice
"Line Up"
Communication Skills
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Continuous Improvement
"Made in the Shade"
Quality
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Impact of Poor Quality
"Mirror Mirror"
Quality
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Listening to Customers
"Mist Opportunities"
Communication Skills
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Treating Customers with Urgency
"New Restaurant"
Call Handling
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Complacency
"Number One"
Customer Care
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Talking on an Open Line
"Open Line"
Call Handling
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Taking Responsibility for Customers
"Pass the Buck"
Servicing the Customer
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Barriers to Service
"Peanuts"
Customer Care
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Leaving Customers in the Queue
"Please Hold"
Call Handling
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Word Choice
"Positive Delivery"
Communication Skills
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Treating Customers with Respect
"Real Genius"
Servicing the Customer
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Tone of Voice
"Take Off"
Communication Skills
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Cross Team Quality
"Title Change"
Quality
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Transferring Calls
"Transfer Shuffle"
Call Handling
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Keep Your Emotions in Check
"Werewolf"
Difficult Caller
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Giving Accurate Information
"Who Needs Help"
Servicing the Customer
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Wrap Up
"Wrap Up Zone"
Call Handling
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Leaving Customers on Hold
"You're on Hold"
Call Handling
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