Treating Customers with Urgency

New Restaurant
Call Handling
|
Talking on an Open Line

Open Line
Call Handling
|
Leaving Customers in the Queue

Please Hold
Call Handling
|
Transferring Calls

Transfer Shuffle
Call Handling
|
Wrap Up

Wrap Up Zone
Call Handling
|
Leaving Customers on Hold

You're on Hold
Call Handling
|
Fear of Change

Bang Your Head
Change
|
Reactions to Change

Change Museum
Change
|
Benefit of Change

Diagnosis Change
Change
|
Anger Towards Change

Gatherers
Change
|
Pitfalls of Denying Change

Ice Age
Change
|
Remaining Flexible

Nutcracker
Change
|
Accepting Change

Pocket Change
Change
|
Striking a Balance

Equalizer
Communication Skills
|
Speaking with Food

Gumming Up the Works
Communication Skills
|
Using Slang

Hot Rod
Communication Skills
|